Market size and patterns of the UK Scooter Industry
All retailers and wholesalers reported that the marketplace for scooters is significant and growing though the majority of felt that the figures quoted in section 3.5 (Commercial market information) are exaggerated. The wholesalers felt that the general market figures offered by the OFT are the most accurate.
Most of mobility scooters sold can be found in the class 2 boot or pavement scooter classifications. Some respondents felt that increasing varieties of medium sized pavement scooters are being offered as users try to find greater resilience and stability than are offered from the lighter models.
Mobility scooters market research study.
The merchants remarked on the unpredictable status of mobility scooters. Are they a "special needs" or a "lifestyle" product? They reported selling more mobility scooters in exactly what they described the "geriatric market". One expressed the opinion that many customers concern a movement scooter as a leisure car. They likewise kept in mind that this ambiguity affects the requirement to pay BARREL on the purchase of a mobility scooter.
The evaluation procedure As kept in mind, mobility scooters are sold in customers' homes, in mainstream and specialist stores and online. All stakeholders we spoke with worried the significance of getting an evaluation prior to purchasing a movement scooter, to identify whether a mobility scooter is appropriate and which design( s) finest suit the user's needs. The sellers all perform their own detailed assessment either in the customer's home or at their retail properties. These assessment cover the customer's requirements and desires, their capabilities and pertinent environmental and way of life factors to consider.
The retailers we spoke to also make sure over the shipment of the mobility scooters they offer. They unload and put together the item on delivery and guarantee the user has a possibility to familiarise themselves with it and identify whether it will appropriate.
Online retail Unsurprisingly, the retailers stated that it was inappropriate to purchase movement scooters from online sources due to the fact that they do not supply these 2 vital parts of the service. There is a general acknowledgment that online sources can offer movement scooters at much lower costs, precisely because of this distinction in service. Merchants were not confident that they can make this difference in service clear to consumers and some reported sensations of insecurity as an effect. Anecdotally, some consumers seem visiting merchants for assessment and suggestions about ideal models, and after that purchasing them online.
Motability The Motability scheme offers an alternative supply design for mobility scooters, which includes maintenance, insurance coverage and roadside healing along with evaluation, assembly and familiarisation as described above as part of a bundle of "worry-free" movement. It is offered just to individuals in invoice of higher rate movement element of DLA or the boosted rate movement part of PIP.
Item efficiency and upkeep Movement scooters are generally manufactured overseas, though some are made in the UK. Some producers work closely with UK suppliers on design to develop items appropriate to the market and to users' requirements. Other mobility scooters are treated more as products, being imported without branding and typically sold to more than one UK supplier.
Stakeholders felt that many mobility scooters are reasonably robust and can be utilized for a variety of years (though there were some dissenting voices, particularly from movement scooter users spoken with throughout the workshop). Larger mobility scooters are more dependable than smaller ones. They do require occasional upkeep checks but do not typically need to be serviced. They sometimes require
Mobility scooters market research study repairs to used or broken components consisting of bearings, tires and batteries. For some models this is practical, but sometimes the absence of availability of spares makes it more pricey to fix the movement scooter than to replace it.
As noted below, there is a pre-owned market for mobility scooters, and all sellers we spoke to take movement scooters in part exchange for brand-new mobility scooters and offer reconditioned mobility scooters for sale.
Some clients noted that performance claims made by manufacturers and suppliers, especially with respect to battery life, variety, speed and climbing up ability, are frequently undependable. These are highly impacted by ecological aspects, surface etc and user characteristics, mainly weight.